FAQ
General
Yes of course – that sort of generosity will certainly get us to achieve our goal much faster. An easy way to make a donation is to purchase a Gift Card and choose not to redeem the card. That way the payment is easily processed. Alternatively you can call us on 0800 122 474.
Yes, employees making our Will&Able products are paid at least the minimum wage.
The vision behind Will&Able is to ensure the ongoing viability of a new self-funding model that pays the minimum wage in the disabilities sector. We are a social enterprise model, with the profits from product sales used to employ more and more disabled people on the minimum wage. By growing a business with scale, our dream is to pass on all the benefits to our workers with disabilities. Ultimately, we want to further the model so that our employees have a stake in the business, be that profit sharing or ownership.
Glad you asked! It is quite simple. Call Craig, our business guy on 022 016 6066 and he will contact someone high up in your company to make things happen.
We have able bodied supervision and management and a team of employees who have a range of intellectual disabilities and mental health challenges. This team works on picking, packing, labelling, filling, batching and boxing products. They are a great bunch of people and their work ethic is simply amazing.
We have team of employees who work on picking, packing, labelling, filling, batching and boxing products. We also have a supervisor and able bodied management. Our employees who work at Will&Able have a combination of different types of intellectual disabilities and mental health challenges. They are a great bunch of people and their work ethics are simply amazing.
Please see a list of places where you can pick up Will&Able here
Yes! We have a network of organisations around New Zealand that are our collection points for empty Will&Able containers.
The four ways you can return empties are:
1. Post them back directly to us.
North Island: 246 Puhinui Road, Papatoetoe, Auckland, 2025
South Island: 21 Lodestar Ave, Wigram, Christchurch, 8042
2. If you live in either Auckland, Wellington, Christchurch or Dunedin, you can add a $4 return to sender ticket to your cart before checking out.
-> You will get an email with the return ticket - print that out
-> Wait for when you have used all your product
-> Put empty bottles in a box Stick the Closed Loop Ticket on with glue or sticky tape
-> Call your local Post Haste branch to ask for collection - check here for your local branch to call to arrange a pick up
3. Aon Insurance Collection Point - there are 18 participating branches across the country. See which one is closest to you.
North Island: Auckland Head Office, Cambridge, Dargaville, Hamilton, Levin, Lower Hutt, Matamata, New Plymouth, Rotorua and Taihape.
South Island:
Alexandra, Blenheim, Christchurch, Dunedin, Gore, Invercargill, Nelson and Oamaru
4. Auckland Z Energy Collection Point - there are 39 participating branches in Auckland. Click here
to find a branch near you.
Product
Yes. All our products are manufactured by our friend Terry and his team at Chemical Solutions.
Will&Able products are Environmental Choice NZ certified as being better for human health and the environment. Here is a statement from ECNZ:
“ECNZ recognises that all cleaning products have an effect on the environment, and recommends that the correct product and dosage be used for daily cleaning tasks in order to manage that environmental impact. ECNZ-licensed cleaning products are manufactured using ingredients that are less harmful to people and the planet than some traditional cleaning products. Heavy duty or anti-microbial cleaning chemicals can place an increased burden on the environment and are not necessary for day-to-day cleaning. These products are unlikely to meet the ECNZ requirements.”
You can find the ingredients to all of our products in the images on each product page.
Yes! We can confirm that the products are septic tank safe so fear not!
All of our products are vegan and cruelty free in that they do not contain animal products and were not tested on animals.
Yes! All our bottles are made from 100% recycled NZ milk bottles. Depending on the batch run, some will be greener, some bluer. That’s because the milk bottle lids will influence the colour.
Yes, here are the SDSs for each product ecoDish Liquid, ecoHand Soap, ecoMulti Purpose, ecoToilet Cleaner, ecoLaundry Liquid, ecoDish Powder
We have two options for Bulk.
You can purchase Bulk Products - 5L and 20L - here.
Please email bulk@willandable.co.nz for more info.
For bulk ordering
Our standard model for bulk purchase is as follow;
1. Sale of 20 -49 Packs (equivalent of 100 - 245 individual products) per month is 10% off RRP
2. Sale of 50 Packs or more (equivalent of 250 individual products) per month is 20% off RRP
Please email info@willandable.co.nz to set this up
All Will&Able cleaning products are made in large 1000litre drums at our partner Terry’s factory, just ten minutes’ drive from our factory in South Auckland. He delivers it to us in large 1,000 litre containers. When we have finished a container, Terry collects it and refills with new product.
All filling, labelling, capping, packing and dispatching happens at our factory in Auckland.
Our ecoLaundry Liquid is definitely compatible with front loaders :) It is also septic tank safe.
The ecoLaundry Liquid, we recommend the following usage amounts:
For light soiling use at 5-8ml per kg
For medium soiling use at 12ml per kg
For heavy soiling use at 15ml per kg
(per Kg refers to dry weight of laundry)
Yes indeed our products are safe on stone and granite surfaces!
Yes indeed it is!
Business
You can call Craig on 022 016 6066 and he will contact someone to make things happen.
Our standard model for bulk purchase is as follow;
1. Sale of 20 -49 Packs (equivalent of 100 - 245 individual products) per month is 10% off RRP
2. Sale of 50 Packs or more (equivalent of 250 individual products) per month is 20% off RRP
This is all on the basis of cash and carry from our warehouse at 246 Puhinui Rd. We can negotiate shipment to you.
Please email craigb@willandable.co.nz for more details.
Our standard model for bulk purchase is as follow;
1. Sale of 20 -49 Packs (equivalent of 100 - 245 individual products) per month is 10% off RRP
2. Sale of 50 Packs or more (equivalent of 250 individual products ) per month is 20% off RRP
This is all on the basis of cash and carry from our warehouse at 246 Puhinui Rd. We can negotiate shipment to you.
Please email craigb@willandable.co.nz for more details.
Refill and returning bottles
We have a 1L Hand Soap and 1L Dish Liquid options
We also have 5L and 20L options which you can find here.
We are also developing refill stations in various places - more details of that will be shared soon.
Yes, you most definitely can! Find out how to close the loop here. For those in Auckland, Wellington, Christchurch and Dunedin, purchase a Closed Loop Ticket here - here you will also find information how to use the ticket to send your empties back to close the loop.
We have a network of organisations around New Zealand that are our collection points for empty Will&Able containers.
The other three ways you can return empties are:
1. Post them back directly to us.
North Island: 246 Puhinui Road, Papatoetoe, Auckland, 2025
South Island: 21 Lodestar Ave, Wigram, Christchurch, 8042
2. Aon Insurance Collection Point - there are 18 participating branches across the country. See which one is closest to you.
North Island: Auckland Head Office, Cambridge, Dargaville, Hamilton, Levin, Lower Hutt, Matamata, New Plymouth, Rotorua and Taihape.
South Island: Alexandra, Blenheim, Christchurch, Dunedin, Gore, Invercargill, Nelson and Oamaru
3. Auckland Z Energy Collection Point - there are 39 participating branches in Auckland. Click here to find a branch near you.
Currently we do not have refill stations but this is under development and we look forward to sharing more soon.
Online ordering
We endeavour to process orders as speedily as we can, and this usually means same or next business day shipment. Delivery takes 2-3 days on average depending on where in the country you are.
Yes indeed, thanks so much for your support, we really appreciate it. The best way to do this is to place different orders, each with their own shipping address. Each order will get its own courier sticker for the couriers to track. There will be a shipping cost for each order.
Your privacy is protected, we cannot see details of your payment other than what type of card was used and the last 4 digits. If your payment details auto-filled it could have been a function of your browser (sometimes browser cookies remember details) or you could have accidentally pressed something without realising it.
Shipping & Delivery
Shipping rates:
Auckland: $7
Rest of North Island (excl rural): $8
South Island (excl rural): $10
Rural: $17
Additional charge of $4 for all orders over 6kg regardless of location.
We partner with Post Haste for all courier distribution.
All orders are tracked. You will be sent a tracking email alert with the consignment number and details. You can click on that tracking number once your order is dispatched.
We’re so sorry if there’s been a mix up and you haven’t received your parcel yet. We will make sure you receive whatever you ordered. Please email info@willandable.co.nz and we will help locate your parcel and send a replacement if necessary. If you would like, you can also call Post Haste directly on 0800 106 828. Have your consignment number handy which you can find on your dispatch email.
Sales Enquiries: - Company Sign up, Donations: Craig at sales@willandable.co.nz
Marketing queries: marketing@willandable.co.nz
Order status & fulfilment: info@willandable.co.nz or call 0800 122 474
NEWSLETTER
Sign up to stay in the loop. Receive updates, access to exclusive deals and more.