We endeavour to process orders as speedily as we can, and this usually means same or next business day shipment. Delivery takes 2-3 days on average depending on where in the country you are.

Yes indeed, thanks so much for your support, we really appreciate it. The best way to do this is to place different orders, each with their own shipping address. Each order will get its own courier sticker for the couriers to track. There will be a shipping cost for each order.

Your privacy is protected, we cannot see details of your payment other than what type of card was used and the last 4 digits. If your payment details auto-filled it could have been a function of your browser (sometimes browser cookies remember details) or you could have accidentally pressed something without realising it.   

Shipping is calculated by weight. It is
$7 for orders up to 7.5kg 
$9 for orders 7.6Kg and above 
$13 for rural orders. You can check if your address is considered ruralhere

We partner with Post Haste for all courier distribution.

All orders are tracked. You will be sent a tracking email alert with the consignment number and details. You can click on that tracking number once your order is dispatched.

We’re so sorry if there’s been a mix up and you haven’t received your parcel yet. We will make sure you receive whatever you ordered. Please email info@willandable.co.nz and we will help locate your parcel and send a replacement if necessary. If you would like, you can also call Post Haste directly on 0800 106 828. Have your consignment number handy which you can find on your dispatch email.

Sales Enquiries: - Company Sign up, Donations: Craig at sales@willandable.co.nz

Marketing queries: marketing@willandable.co.nz

Order status & fulfilment: info@willandable.co.nz or call 0800 122 474

Yes of course – that sort of generosity will certainly get us to achieve our goal much faster. An easy way to make a donation is to purchase aGift Cardand choose not to redeem the card. That way the payment is easily processed. Alternatively you can call us on 0800 122 474. 

Yes, All Will&Able employees with disabilities are paid at least the minimum wage.

The vision behind Will&Able is to ensure the ongoing viability of a new self-funding model that pays the minimum wage in the disabilities sector. We are a social enterprise model, with the profits from product sales used to employ more and more disabled people on the minimum wage.

Glad you asked! It is quite simple. Call Craig, on 022 016 6066 and he will contact someone high up in your company to make things happen.

We have able bodied supervision and management and a team of employees who have a range of intellectual disabilities and mental health challenges. This team works on picking, packing, labelling, filling, batching and boxing products. They are a great bunch of people and their work ethic is simply amazing.

We have team of employees who work on picking, packing, labelling, filling, batching and boxing products. We also have a supervisor and able bodied management. Our employees who work at Will&Able have a combination of different types of intellectual disabilities and mental health challenges. They are a great bunch of people and their work ethics are simply amazing.

At your local Countdown or New World store.

We have a network of disability organisations around New Zealand that are our collection points for empty Will&Able containers.

The 3 ways you can send your empties back
1. Drop them off at any of Aon's 70+ locations
2. Post them back directly to us at either:
North Island: 246 Puhinui Road, Papatoetoe, Auckland, 2025
South Island: 21 Lodestar Ave, Wigram, Christchurch, 8042

3. If you live in either Auckland, Wellington, Christchurch or Dunedin, you can add a $3 return to sender ticket to your cart before checking out.
-> You will get an email with the return ticket - print that out
-> Wait for when you have used all your product
-> Put empty bottles in a box Stick the Closed Loop Ticket on with glue or sticky tape
-> Call your local Post Haste branch to ask for collection - check here https://www.posthaste.co.nz/contact_us.html for your local branch to call to arrange a pick up
Please see details of how to send your empties back here.

Contact info@willandable.co.nz for more info and we will help arrange for this to happen.

Yes. All our products are manufactured by our friend Terry and his team at Chemical Solutions.  

Will&Able products are Environmental Choice NZ certified as being better for human health and the environment. Here is a statement from ECNZ: “ECNZ recognises that all cleaning products have an effect on the environment, and recommends that the correct product and dosage be used for daily cleaning tasks in order to manage that environmental impact. ECNZ-licensed cleaning products are manufactured using ingredients that are less harmful to people and the planet than some traditional cleaning products.”

You can find the ingredients to all of our products in the images on each product page. 

Yes! We can confirm that the products are septic tank safe so fear not!

All of our products are vegan and cruelty free in that they do not contain animal products and were not tested on animals.

Yes! All our bottles are made from recycled NZ milk bottles. Depending on the batch run, some will be a slight gray, some white. That’s because the milk bottle lids will influence the colour. 

Yes, here are the SDSs for each product ecoDish Liquid,ecoHand Soap, ecoMulti Purpose,ecoToilet Cleaner,ecoLaundry Liquid, ecoDish Powder, ecoAntibacterial Spray, ecoHeavyDuty Spray, ecoGlass Cleaner, ecoLaundry Powder, ecoRinse Aid, ecoFabric Softener, Multi Purpose Concentrate

We have two options for Bulk. 
You can purchase Bulk Products - 5L and 20L -here.
Please email bulk@willandable.co.nz for more info.

For bulk ordering
Our standard model for bulk purchase is as follow;
1. Sale of 20 -49 Packs (equivalent of 100 - 245 individual products) per month is 10% off RRP
2. Sale of 50 Packs or more (equivalent of 250 individual products) per month is 20% off RRP
Please email info@willandable.co.nz to set this up

All Will&Able cleaning products are made in large 1000 litre drums at our partner Terry’s factory, just ten minutes’ drive from our factory in South Auckland. He delivers it to us in large 1,000 litre containers. When we have finished a container, Terry collects it and refills with new product.

All filling, labelling, capping, packing and dispatching happens at our factory in Auckland.

Our ecoLaundry Liquid is definitely compatible with front loaders :) It is also septic tank safe.

The ecoLaundry Liquid, we recommend the following usage amounts: 
For light soiling use at 5-8ml per kg
For medium soiling use at 12ml per kg
For heavy soiling use at 15ml per kg
(per Kg refers to dry weight of laundry)

Yes indeed our products are safe on stone and granite surfaces! 

We have a 1L Hand Soap and 1L Dish Liquid options

We also have 5L and 20L options which you can find here.

We are also developing refill stations in various places - more details of that will be shared soon.

Yes! We have a network of disability organisations around New Zealand that are our collection points for empty Will&Able containers.

The 3 ways you can send your empties back
1. Drop them off at any of Aon's 70+ locations
2. Post them back directly to us at either:
North Island: 246 Puhinui Road, Papatoetoe, Auckland, 2025
South Island: 21 Lodestar Ave, Wigram, Christchurch, 8042

3. If you live in either Auckland, Wellington, Christchurch or Dunedin, you can add a $3 return to sender ticket to your cart before checking out.
-> You will get an email with the return ticket - print that out
-> Wait for when you have used all your product
-> Put empty bottles in a box Stick the Closed Loop Ticket on with glue or sticky tape
-> Call your local Post Haste branch to ask for collection - check here https://www.posthaste.co.nz/contact_us.html for your local branch to call to arrange a pick up
Please see details of how to send your empties back here.

Contact info@willandable.co.nz for more info and we will help arrange for this to happen.

Currently we do not have refill stations but this is under development and we look forward to sharing more soon.

You can call Craig on 022 016 6066 and he will contact someone to make things happen.

Our standard model for bulk purchase is as follow;
1. Sale of 20 -49 Packs (equivalent of 100 - 245 individual products) per month is 10% off RRP
2. Sale of 50 Packs or more (equivalent of 250 individual products) per month is 20% off RRP

This is all on the basis of cash and carry from our warehouse at 246 Puhinui Rd. We can negotiate shipment to you. Please email craigb@willandable.co.nz for more details.

Our standard model for bulk purchase is as follow;

1. Sale of 20 -49 Packs (equivalent of 100 - 245 individual products) per month is 10% off RRP
2. Sale of 50 Packs or more (equivalent of 250 individual products ) per month is 20% off RRP
This is all on the basis of cash and carry from our warehouse at 246 Puhinui Rd. We can negotiate shipment to you. 
Please email craigb@willandable.co.nz for more details.