We process orders as speedily as we can, and this usually means same or next business day shipment. Delivery takes 2-3 days on average depending on where in the country you are.

North Island orders are sent from will&able in Papatoetoe, Auckland.

South Island orders are sent from Kilmarnock Enterprises, in Wigram, Christchurch.

Yes you can. The best way to do this is to place different orders, each with their own shipping address. Each order will get its own courier sticker for the couriers to track.

There will be a shipping cost for each order.

Your privacy is protected, we cannot see details of your payment other than what type of card was used and the last 4 digits. If your payment details auto-filled it could have been a function of your browser (sometimes browser cookies remember details) or you could have accidentally pressed something without realising it.   

Shipping is calculated at checkout and depends on the total size of your order.

We partner with Post Haste for all courier distribution.

All orders are tracked. You will be sent a tracking email alert with the consignment number and details. You can click on that tracking number once your order is dispatched.

We’re so sorry if there’s been a mix up and you haven’t received your parcel yet. We will make sure you receive whatever you ordered.

For North Island orders, please call 09 275 2074 or email info@willandable.co.nz.

For South Island orders, please call 03 348 5162.

You can also call Post Haste directly on 0800 106 828 or 09 525 2060. Have your consignment number handy which you can find on your dispatch email.

We have approximately 130 staff with disabilities. Our employees have a combination of different types of intellectual disabilities and mental health challenges.

All products except for our laundry liquid. Our products are manufactured by our friends at Pauling Industries.  

will&able products are Environmental Choice NZ certified as being better for human health and the environment. Here is a statement from ECNZ:

“ECNZ recognises that all cleaning products have an effect on the environment, and recommends that the correct product and dosage be used for daily cleaning tasks in order to manage that environmental impact. ECNZ-licensed cleaning products are manufactured using ingredients that are less harmful to people and the planet than some traditional cleaning products.”

You can find the ingredients to all of our products in the images on each product page. 

Yes! We can confirm that the products are septic tank safe so fear not!

All of our products are vegan and cruelty free in that they do not contain animal products and were not tested on animals.

Yes! Our bottles contain 50% recycled NZ milk bottles. Depending on the batch run, some will be a slight gray, some white. That’s because the milk bottle lids will influence the colour. 

All will&able bottles are 50% PCR and 50% HDPE.

Yes, here are the Safety Data Sheets for each product: 
ecoDishLiquid
ecoHand Soap
ecoMulti Purpose
ecoToilet Cleaner
ecoLaundry Liquid
ecoDish Powder
ecoGlass Cleaner
ecoLaundry Powder

Please note, the products below have been discontinued:
ecoAntibacterial Spray
ecoHeavyDuty Spray
ecoRinse Aid
Multi Purpose Concentrate
ecoFabric Softener

We are very excited to have a new partnership with The Beauty Lab Collective, who are committed to growing the will&able brand and product range, so we can employ more people with disabilities.

The Beauty Lab Collective contract manufacture most of our products, and also supply supermarkets on our behalf. We produce the balance of our products at our premises in Papatoetoe Auckland, where we also pick, pack and dispatch all online and B2B orders.

On our website or at your local Woolworths or New World store.

Yes - we have two options for Bulk:

1. You can purchase Bulk Products in 5L and 20L sizes via our website.

2. For bulk ordering, our standard model is as follows:

• 20 - 49 Packs (equivalent of 100 - 245 individual products) per month is 10% off RRP
• 50 Packs or more (equivalent of 250 individual products) per month is 20% off RRP
  
  Please email info@willandable.co.nz to set this up.

Our ecoLaundry Liquid is definitely compatible with front loaders :) It is also septic tank safe.

The ecoLaundry Liquid, we recommend the following usage amounts: 
For light soiling use at 5-8ml per kg
For medium soiling use at 12ml per kg
For heavy soiling use at 15ml per kg
(per Kg refers to dry weight of laundry)

Yes indeed our products are safe on stone and granite surfaces! 

Our dish powder is not recommended for dish drawers.

Finished with our bottles? We’re not. Find out how you can return your empties through our returnables programme.

In short, there are 3 ways you can send your empties back:

1. Post them back directly to us at either:

North Island: 246 Puhinui Road, Papatoetoe, Auckland, 2025

South Island: 21 Lodestar Ave, Wigram, Christchurch, 8042

2. If you live in either Auckland, Wellington, Christchurch or Dunedin, you can add a $3 return to sender ticket to your cart before checking out.

• You will get an email with the return ticket - print that out
• Wait for when you have used all your product
• Put empty bottles in a box Stick the Closed Loop Ticket on with glue or sticky tape
• Call your local Post Haste branch to ask for collection, Visit www.posthaste.co.nz/contact_us.html for your local branch to call to arrange a pick up.

3. You can drop off your empties to the following collection hubs:

North Island

will&able
246 Puhinui Road, Papatoetoe, Auckland 2025
Opening Hours
Monday - Friday 8:30am - 3:30pm

Manurewa Community Recycling Centre
Holmes Road, Manurewa, Auckland 2102 
Opening Hours
Wednesday - Saturday 9:00am - 4:00pm

Abilities Incorporated 
16 Kaimahi Road, Wairau Valley, Auckland 0627
Opening Hours
Monday - Friday 7:00am-4:00pm
Saturday - Sunday 7:00am-2:00pm

Office Products Depot Stores:

Whangarei (Northland OPD)  
21-23 Commerce Street, Whangarei
09 438 4979
Branch Opening Hours
Monday - Friday 8:00am - 5:00pm

Hamilton (Waikato OPD)  
86 Killarney Road, Frankton, Hamilton
07 834 0050
Branch Opening Hours
Monday - Friday 8:00am - 5:00pm

Tauranga (Bay OPD)  
20 Christopher Street, Tauranga
07 928 4455
Branch Opening Hours
Monday - Friday 8:30am - 5:00pm

Rotorua (Bay OPD)  
8 Old Taupo Road, Mangakakahi, Rotorua
07 343 7433
Branch Opening Hours
Monday - Friday 8:30am - 5:00pm

Whakatane (Bay OPD)  
26 Richardson Street, Whakatane
07 307 0742
Branch Opening Hours
Monday - Friday 8:30am - 5:00pm

Napier (Hawkes Bay OPD)  
44 Wakefield Street, Onekawa, Napier
06 843 0294
Branch Opening Hours
Monday - Friday 8:00am - 5:00pm

New Plymouth (Taranaki OPD)  
121 Molesworth Street, New Plymouth
06 758 5786
Branch Opening Hours
Monday - Friday 8:30am - 5:00pm

Palmerston North (Manawatu OPD) 
227 Featherston Street, Palmerston North
06 355 1016
Branch Opening Hours
Monday - Friday 8:00am - 5:00pm

EarthLink
25 Peterkin Street, Taita, Lower Hutt 5019
04 5677 111
Opening Hours
Monday - Friday 10:00am-4:00pm
Saturdays 10:00am-3:00pm


South Island

Christchurch
Kilmarnock
21 Lodestar Ave, Wigram, Christchurch, 8042
03 348 5162
Opening Hours
Monday-Friday 8:00am-4:30pm

Dunedin
Cargill Enterprises
199 Hillside Road, South Dunedin 9012
03 455 5119
Opening Hours
Monday-Friday 8:00am-4:30pm

Invercargill
Recycle South
28 Ettrick Street, Invercargill 9840
Opening Hours
Monday-Friday 8:00am-4:30pm

Contact info@willandable.co.nz for more information.

You can call Craig on 022 016 6066 and he will contact someone to make things happen.

Our standard model for bulk purchase is as follow;
1. Sale of 20 -49 Packs (equivalent of 100 - 245 individual products) per month is 10% off RRP
2. Sale of 50 Packs or more (equivalent of 250 individual products) per month is 20% off RRP

This is all on the basis of cash and carry from our warehouse at 246 Puhinui Rd. We can negotiate shipment to you. Please email craigb@willandable.co.nz for more details.

Yes, we are happy to discuss terms of trade for you to buy directly from us - please contact Craig Burston at craigb@willandable.co.nz. Alternatively, you can buy our products through NXP and OfficeMax.

At will&able, we offer a wide range of services designed to meet the diverse needs of businesses across various industries including skilled assembly, kitting, custom packing, tailored product adaption, cleaning, testing and food services - packing, repacking, mixing, sealing and labelling.

Yes, we can. Contact Craig Burston at craigb@willandable.co.nz to discuss your requirements.