We endeavour to process orders as speedily as we can, and this usually means same or next business day shipment. Delivery takes 2-3 days on average depending on where in the country you are.

Yes indeed, thanks so much for your support, we really appreciate it. The best way to do this is to place different orders, each with their own shipping address. Each order will get its own courier sticker for the couriers to track. There will be a shipping cost for each order.

Your privacy is protected, we cannot see details of your payment other than what type of card was used and the last 4 digits. If your payment details auto-filled it could have been a function of your browser (sometimes browser cookies remember details) or you could have accidentally pressed something without realising it.   

Shipping is calculated by weight.

 For non rural orders up to 6kg shipping is:

$7 for Auckland

$8 for the rest of the North Island

$10 for the South Island

For rural orders up to 6kg shipping is $17

All orders over 6kg will incur an additional shipping charge of $4. You can check if your address is considered rural here

We partner with Post Haste for all courier distribution.

All orders are tracked. You will be sent a tracking email alert with the consignment number and details. You can click on that tracking number once your order is dispatched.

We’re so sorry if there’s been a mix up and you haven’t received your parcel yet. We will make sure you receive whatever you ordered. Please email info@willandable.co.nz and we will help locate your parcel and send a replacement if necessary. If you would like, you can also call Post Haste directly on 0800 106 828. Have your consignment number handy which you can find on your dispatch email.

We have able bodied supervision and management and a team of employees who have a range of intellectual disabilities and mental health challenges. This team works on picking, packing, labelling, filling, batching and boxing products. They are a great bunch of people and their work ethic is simply amazing.

We have approxiamately 100 staff with disabilities. We also have a supervisor and able bodied management. Our employees who work at will&able have a combination of different types of intellectual disabilities and mental health challenges.

On our website or at your local Woolworths or New World store.

All products except for our laundry liquid. Our products are manufactured by our friend Terry and his team at Chemical Solutions.  

Will&Able products are Environmental Choice NZ certified as being better for human health and the environment. Here is a statement from ECNZ: “ECNZ recognises that all cleaning products have an effect on the environment, and recommends that the correct product and dosage be used for daily cleaning tasks in order to manage that environmental impact. ECNZ-licensed cleaning products are manufactured using ingredients that are less harmful to people and the planet than some traditional cleaning products.”

You can find the ingredients to all of our products in the images on each product page. 

Yes! We can confirm that the products are septic tank safe so fear not!

All of our products are vegan and cruelty free in that they do not contain animal products and were not tested on animals.

Yes! All our bottles are made from recycled NZ milk bottles. Depending on the batch run, some will be a slight gray, some white. That’s because the milk bottle lids will influence the colour. 

All the will&able bottles are 96% PCR HDPE except the 500ml toilet cleaner bottle which is 50% PCR HDPE. The reason why 96% PCR HDPE is because we add 4% white colour. 

Yes, here are the SDSs for each product ecoDish Liquid,ecoHand Soap, ecoMulti Purpose,ecoToilet Cleaner,ecoLaundry Liquid, ecoDish Powder, ecoAntibacterial Spray, ecoHeavyDuty Spray, ecoGlass Cleaner, ecoLaundry Powder, ecoRinse Aid, ecoFabric Softener, Multi Purpose Concentrate

We have two options for Bulk. 
You can purchase Bulk Products - 5L and 20L -here.
Please email bulk@willandable.co.nz for more info.

For bulk ordering
Our standard model for bulk purchase is as follow;
1. Sale of 20 -49 Packs (equivalent of 100 - 245 individual products) per month is 10% off RRP
2. Sale of 50 Packs or more (equivalent of 250 individual products) per month is 20% off RRP
Please email info@willandable.co.nz to set this up

All will&able cleaning products are made in large 1000 litre drums at our partner Terry’s factory, just ten minutes’ drive from our factory in South Auckland. He delivers it to us in large 1,000 litre containers. When we have finished a container, Terry collects it and refills with new product.

All filling, labelling, capping, packing and dispatching happens at our factory in Auckland.

Our ecoLaundry Liquid is definitely compatible with front loaders :) It is also septic tank safe.

The ecoLaundry Liquid, we recommend the following usage amounts: 
For light soiling use at 5-8ml per kg
For medium soiling use at 12ml per kg
For heavy soiling use at 15ml per kg
(per Kg refers to dry weight of laundry)

Yes indeed our products are safe on stone and granite surfaces! 

Our dish powder is not recommended for dish drawers.

Yes! There are 2 ways you can send your empties back:

1. Post them back directly to us at either:
North Island: 246 Puhinui Road, Papatoetoe, Auckland, 2025
South Island: 21 Lodestar Ave, Wigram, Christchurch, 8042

2. If you live in either Auckland, Wellington, Christchurch or Dunedin, you can add a $3 return to sender ticket to your cart before checking out.

-> You will get an email with the return ticket - print that out
-> Wait for when you have used all your product
-> Put empty bottles in a box Stick the Closed Loop Ticket on with glue or sticky tape
-> Call your local Post Haste branch to ask for collection, Visit www.posthaste.co.nz/contact_us.html for your local branch to call to arrange a pick up.

Contact info@willandable.co.nz for more info and we will help arrange for this to happen.

Currently we do not have refill stations but this is under development and we look forward to sharing more soon.

You can call Craig on 022 016 6066 and he will contact someone to make things happen.

Our standard model for bulk purchase is as follow;
1. Sale of 20 -49 Packs (equivalent of 100 - 245 individual products) per month is 10% off RRP
2. Sale of 50 Packs or more (equivalent of 250 individual products) per month is 20% off RRP

This is all on the basis of cash and carry from our warehouse at 246 Puhinui Rd. We can negotiate shipment to you. Please email craigb@willandable.co.nz for more details.

Yes, we are happy to discuss terms of trade for you to buy directly from us - please contact Craig Burston at craigb@willandable.co.nz. Alternatively, you can buy our products through NXP and OfficeMax.

At will&able, we offer a comprehensive suite of services designed to meet the diverse needs of businesses across various industries including skilled assembly, kitting, custom packing, tailored product adaption, cleaning, testing and food services - packing, repacking, mixing, sealing and labelling.

Yes, we can. Contact Craig Burston at craigb@willandable.co.nz to discuss your requirements.