Website terms & conditions

These terms and conditions regard the relationship between you and Will&Able. By using Our Website or buying from us, you agree to be bound by them.
We are: Will&Able Ltd
You are: a visitor to Our Website / our customer

Our relationship with you

This agreement is between the parties and supersedes all previous agreements and understandings between the parties.
If you use Our Website and make an order on behalf of another person, you must have full authority to do so and you accept responsibility for your actions.
We currently only sell within New Zealand and may decline selling in other countries.

Acceptance of your order

We will accept your order by e-mail confirmation with details of your purchase. Another email will tell you when we shall despatch your order.
If we do not have all of the Goods in stock, we will offer you alternatives. If this happens you may:
a) accept the alternatives
b) cancel your order

Price and Payment

We do not guarantee that Goods advertised on Our Website are available at all times.
a) The Price of your order is as set out on your confirmation email.
b) Prices include goods and services tax (“GST”).
c) We will absorb any bank charges.
d) The price does not include the delivery charges which will be charged as displayed on a page of Our Website before we ask you to pay.
e) If we owe you money, we will credit your credit or debit card as soon as reasonably practicable.

Security of your credit card

We ensure Our Website safe for you to use.
We use one or more online payment service providers who process card payments. They will encrypt your card or bank account details in a secure environment.

Cancellation and refunds

If you ordered Goods, but not received them, you may cancel your order without giving a reason at any time providing the order has not been dispatched. We will return your money.
If you have received Goods you ordered, you may cancel any time within 14 days of the date you received them. You must tell us that you wish to cancel and send the Goods back to us within 14 days.
We will return your money provided we receive the Goods in a condition in which we can re-sell them at full price, in good unused condition.

Delivery and pick up

Goods are normally delivered within 2-10 business days from the day you place an order. Please allow another 5-10 business days during peak periods. But no time given is to be treated as contractual. We are not liable to you for any expense or inconvenience you incur as a result of delayed delivery or non-delivery.
Goods are sent by a courier provider. We will email you when we have despatched your order.
Deliveries will be made by the Carrier to the address stated in your order. If no one is present, they will leave the parcel in a place that is safe to do so.
When your Goods arrive, you should check immediately the condition and quantity. If your Goods have been damaged in transit, you must contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

Liability for subsequent defects

We will repair or replace Goods which fail to comply with the provisions of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 or which show a defect. If you claim that the item is defective, the following conditions apply:
a) You must report the defect to us within four weeks of becoming apparent;
b) The defect results only from faulty design or manufacture;
c) You have returned the defective Goods upon request.
If we agree that we are liable, we will refund the cost of return shipping and replace the Goods free of charge.
If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.


All conditions and terms implied by laws of other countries except New Zealand are excluded from this agreement to the extent permitted by law.
Except in the case of liability for personal injury or death, our liability under this contract is limited, to the maximum extent permitted by law, to the value of the Goods you have purchased.

Your account with us

If you use Our Website, you are responsible for the confidentiality of your account and password.
You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

Posting Restrictions to Our Website

You agree that you will not Our Website to post Content which is or may:
a) be malicious or defamatory
b) be illegal, obscene, offensive, threatening or violent
c) be sexually explicit
d) be likely to deceive any person or be used to impersonate any person
e) solicit passwords or personal information from anyone
f) be used to sell any goods or services or for any other commercial use

How we handle your Content

You grant us the right and licence to edit, copy, publish, distribute, translate and otherwise use any Content that you place on Our Website, in public domains and in any medium. You warrant that you are authorised to grant all such rights.
Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
You are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur from content you posted in our Site.

Intellectual Property

We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content (text, graphics, logos, icons, images and audio visuals).
You may not copy, modify, publish, sell, reproduce, distribute or in any way exploit any of the Content, in whole or in part.